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Refund and Cancellation Policy
Komorebi Travel LLP · Last updated: 29 June 2026
This Refund and Cancellation Policy sets out when and how refunds, credit notes, and rescheduling apply to journeys booked with Komorebi Travel LLP (“the Company,” “we,” “us”). Read it alongside our Terms and Conditions and Terms of Service. By making a booking, you accept this Policy. Where a specific journey carries its own published terms, those prevail to the extent of any conflict.
Our journeys rely on advance, often non-recoverable payments to hotels, transport operators, permit authorities, and local partners. Our refund tiers reflect what we can realistically recover on your behalf.
1. How to cancel
All cancellations must be made in writing to hello@komorebitravel.com or our official WhatsApp number. The cancellation takes effect on the date we receive your written request. Verbal cancellations are not valid. Timeframes below are counted from the scheduled departure date.
2. Cancellation by you: refund tiers
| Notice before departure | What you receive |
|---|---|
| 20 days or more | Credit note for 60% of the amount paid, valid 6 months, or a partial monetary refund where the package allows, in each case after deducting non-recoverable vendor costs and fees in Section 4. |
| 0 to 19 days | No monetary refund, credit note, or rescheduling, as vendor payments are committed and non-recoverable within this window. |
We will tell you the recoverable amount in writing before processing. Where vendor costs for a 20-plus-day cancellation turn out to be lower than expected, we will pass the benefit on to you.
3. Rescheduling and transfers
- Rescheduling: A request to change dates or journey after the 20-day cutoff is treated as a cancellation under Section 2. Before the cutoff, we will try to accommodate changes subject to vendor approval and any fare or rate difference.
- Transfer your seat: Bookings are transferable. You may pass your seat to another eligible person up to 7 days before departure at no extra service charge, subject to vendor approval and the new traveler accepting our terms. Any vendor-imposed name-change fee is payable by you.
4. Non-refundable charges
Regardless of when you cancel, the following are non-refundable, because they are already spent or remitted on your behalf:
- Payment gateway and transaction fees (typically 2–3%) and any convenience fee charged at booking.
- Taxes already remitted, including GST paid to the government, except where the law allows us to reclaim it, in which case we will pass back any amount actually recovered.
- Customised add-ons arranged specifically for you, such as cakes, room decorations, private vehicles, or bespoke experiences, once ordered.
5. Force majeure
“Force majeure” means events beyond our reasonable control, including landslides, floods, heavy snowfall, earthquakes, epidemics, government action, strikes, civil unrest, or travel advisories. If such an event disrupts a confirmed journey:
- We will not issue a monetary refund, because vendor payments remain committed.
- We will issue a credit note for the recoverable balance after deducting non-recoverable vendor costs, valid for 6 months.
- Where a vendor (for example an airline or hotel) returns funds to us, we will pass your share back to you once received.
6. No-shows, unused services, and early departure
- No-show: Failing to arrive at the designated starting point at the scheduled time is treated as a 100% cancellation with no refund.
- Early departure: If you leave a journey midway for personal reasons, no refund or pro-rata adjustment is due.
- Unused services: No refund is given for meals, sightseeing, activities, or other inclusions you choose not to use.
7. Cancellation or change by us
Occasionally we must cancel or materially change a journey, for example if the minimum group size is not met or for safety reasons. In that case you may choose, at your option:
- a full monetary refund of the amount paid to us; or
- a credit note of equal value toward a future journey; or
- an alternative journey of comparable standard, with any price difference settled either way.
This is our full liability where we cancel or materially change a journey. We are not liable for incidental costs you arrange independently, such as flights or connecting travel, which is why we recommend flexible or insured arrangements.
8. Refund timeline and method
| Stage | Timeline |
|---|---|
| Verification and calculation | 3 to 5 working days from approval |
| Credit note issued | Within 48 hours of approval, sent to your registered email or WhatsApp |
| Monetary refund credited | Within 7 to 14 working days to the original payment source |
Refunds are made to the same method used at booking. For cash payments made at our office, we refund by NEFT or IMPS to your verified bank account. Timelines may extend for reasons outside our control, such as banking or gateway delays, in which case we will keep you informed.
9. Disputes
Raise any dispute about a refund amount or process in writing within 7 days of the refund being initiated, so we can review it while records are fresh. We aim to resolve concerns amicably. If we cannot, the matter is governed by the laws of India and subject to the exclusive jurisdiction of the courts in Delhi. Nothing in this Policy limits any non-waivable rights you may have under applicable consumer protection law.