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Refund Policy

This Refund Policy outlines the procedures, timelines, and conditions for processing refunds for bookings made with Komorebi Travel LLP (hereinafter referred to as "the Company"). This policy is to be read in conjunction with our Terms and Conditions.

1. Eligibility for refund

Refunds are strictly governed by the timing of the cancellation request relative to the scheduled trip departure:

• 20+ Days Before Departure: Eligible for a 60% Credit Note or a partial monetary refund as per the specific package terms (minus processing fees).
• 0 – 20 Days Before Departure: Strictly No Refund. No monetary refund, credit note, or rescheduling will be provided as vendor payments (Hotels, Volvo, and Transport) are pre-paid and non-recoverable within this window.
• Force Majeure: No monetary refunds are issued for cancellations due to "Acts of God" (landslides, floods, etc.). In such cases, the Company will issue a Credit Note after deducting non-recoverable costs paid to vendors.

2. Refund processing timeline

Once a refund or credit note is approved by our accounts team:

• Approval Window: It takes 3–5 working days to verify the cancellation and calculate the refundable amount.
• Transaction Window: The final amount will be credited to the Guest's original payment source or bank account within 7–14 working days.
• Credit Notes: Digital credit notes are issued within 48 hours of approval and are sent via the Guest's registered email/WhatsApp.

3. Non-refundable items

Regardless of the time of cancellation, the following charges are strictly non-refundable:

• Transaction Fees: Any payment gateway charges (usually 2-3%) or convenience fees paid at the time of booking.
• Service Taxes: Tax amounts already remitted to the government.
• Customized Add-ons: Any special arrangements (private cakes, room decorations, or independent transport) made specifically for the Guest.

4. Unused services & no-shows

• No-Shows: If a Guest fails to arrive at the "Trip Starting Point" (e.g., the Delhi Volvo boarding point) at the scheduled time, it will be treated as a 100% cancellation with no refund.
• Early Departures: No refund or "pro-rata" adjustment is provided if a Guest chooses to leave the trip midway for any personal reason.
• Missed Meals/Activities: No refunds will be issued for missed meals, sightseeing, or activities listed in the itinerary that the Guest does not avail of.

5. Mode of refund

• Refunds will be processed via the same payment method used during the booking (Credit Card, UPI, or Bank Transfer).
• For payments made via cash (at the Delhi office), the refund will be processed via NEFT/IMPS to the Guest's verified bank account.

6. Disputes & jurisdiction

Any dispute regarding the refund amount or process must be raised within 7 days of the refund being initiated. All claims are subject to the exclusive jurisdiction of the courts in Delhi only.