Privacy Policy
Komorebi Travel LLP (hereinafter referred to as "the Company") is committed to protecting the privacy of our travelers (hereinafter referred to as "the Guest"). This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the laws of India.
1. Information we collect
To provide a seamless travel experience, we collect the following information:
- Personal Identification: Name, age, gender, and Government-issued ID details (Aadhaar Card, Passport, or Voter ID) for permits and hotel check-ins.
- Contact Information: Phone number, email address, and residential address.
- Medical Information: Pre-existing medical conditions or allergies (specifically for high-altitude trips) to ensure Guest safety.
- Emergency Contact: Name and contact details of a person to be reached in case of an emergency.
2. How we use your information
We use the collected data strictly for trip-related logistics, including:
- Booking & Reservations: Sharing necessary details with third-party vendors (Hotels, Volvo bus operators, and local transporters).
- Permit Procurement: Submitting ID proofs to government authorities for restricted area permits (e.g., Arunachal Pradesh).
- Communication: Sending trip updates, itineraries, and balance payment reminders.
- Marketing: Using trip photos and videos for social media promotion (as per the Photo & Video Consent clause in our Terms and Conditions).
3. Data sharing & third parties
- Necessary Disclosure: We share your information only with verified service providers (Hotels, Transporters) to the extent required for your trip.
- Legal Requirement: We may disclose information if required by law, government authorities, or to protect the safety of other Guests.
- No Data Selling: Komorebi Travel LLP does not sell, rent, or trade your personal information to third-party marketing agencies.
4. Data security
- Protection Measures: We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.
- Third-Party Platforms: While we secure data within our systems, we are not responsible for the privacy practices of third-party vendors (e.g., Volvo bus operators) or external links on our website.
5. Photo & video usage
- Promotional Media: As per our Terms and Conditions, the Company may use media captured during trips for marketing on Instagram, YouTube, and Facebook.
- Opt-Out: If a Guest wishes to have a specific photo or video removed where they are the primary subject, they may contact us at our registered Delhi office or via our official email.
6. Cookies & website data
Our website may use "cookies" to enhance user experience and analyze traffic. Guests can choose to set their web browser to refuse cookies, though some parts of the site may not function properly.
7. Changes to this policy
Komorebi Travel LLP reserves the right to update this Privacy Policy at any time. Guests are encouraged to frequently check this page for any changes. Continued use of our services following any changes constitutes your acceptance of the updated policy.
8. Contact us & jurisdiction
If you have any questions regarding this Privacy Policy, please contact our Delhi Office. All matters related to data privacy are subject to the exclusive jurisdiction of the courts in Delhi only.